Privacy and Cookie Policy
1. Who we are
Ik Dil & Co ("we,"us","our") is a bespoke matchmaking service run by Rajpreet Sandhu and Birleena Sandhu. We are the data controller for the personal information described on this page, which means we decide how and why it is used. Trading name: Ik Dil & Co Limited Registered business name / company number: 17474984 Address: 73 Shepherds Lane, Dartford, Kent, DA12NS Email: info@ikdilco.com WhatsApp / phone: 07565 379701 ICO registration number: We are committed to protecting your privacy and handling your information with care, discretion and respect. This page explains what we collect, why, who sees it, how long we keep it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who this applies to
This page applies to website visitors, people who enquire about our services, clients who join us for matchmaking, and family members who contact us on behalf of a client. If you give us information about another person, please make sure they know and agree. Our services are only for people aged 18 or over. We do not knowingly collect information about anyone under 18.
3. Information we collect
Information you give us:
Contact details: name, address, email, phone and WhatsApp number
Personal details: age, date of birth, gender, height, marital status, children, location
Background: education, occupation, work history, family background and family situation
Your preferences: interests, lifestyle, values, and what you are looking for in a partner
Photographs and any other material you choose to share
Identity verification documents, where we ask for them
Payment details when you pay for our services. Card payments are handled by our payment provider and we do not store full card numbers
Records of our conversations, including emails, calls, WhatsApp messages and feedback after introductions
Information from other sources:
Information from family members or referrers who introduce you to us
Feedback from the people you meet
Information from our website:
If you fill in an enquiry form, we receive what you type into it. Our website does not use
analytics or advertising cookies, so we do not track your visits (see section 11).
4. Sensitive information
Matchmaking often involves what the law calls special category data. Depending on what you choose to share, this can include your religion or religious practice, ethnic origin,
health information and sexual orientation. We only collect and use this information with your explicit consent, which we ask for in our Client Consent Form when you join, because it helps us make suitable introductions.
You do not have to give us any of it. You can withdraw your consent at any time by contacting us. If you do, we will stop using that information, although this may mean we can no longer provide some or all of our service. Please do not include sensitive details in our website enquiry form or in your first message. We will ask for them separately if you become a client.
5. How we use your information
To assess whether we can help you and to create your matchmaking profile
To find, suggest and arrange introductions that suit your preferences
To communicate with you about your membership, introductions and feedback
To take payment and keep financial records
To verify identity and help keep our clients safe
To keep records, resolve complaints and disputes, and meet our legal obligations
To improve our service and our website
To send you news and offers, where you have agreed (see section 9)
6. Our lawful bases
Under UK GDPR we must have a lawful basis for using your information. We rely on:
Contract: to provide the matchmaking service you have asked for, or to take steps before you sign up
Consent: for sensitive information, for sharing your profile and photographs with potential matches, and for marketing
Legal obligation: for example, tax and accounting records
Legitimate interests: for running and improving our business, keeping our service safe and handling complaints, where this does not override your rights
7. Who we share your information with
We do not sell or rent your personal information, and we do not share it with third parties for their own marketing.
We share information only where needed:
With potential matches, but only what you have agreed to share in your Client Consent Form. We will not give out your surname, address, phone number, email or workplace until you have agreed to an introduction.
With service providers who help us run the business, such as website hosting (Hostinger), email and messaging tools, payment providers and IT support. They may only use your information on our instructions.
With professional advisers such as accountants and solicitors
With the police, regulators or courts where we are legally required to, or to protect someone's safety
We use WhatsApp to communicate with clients. WhatsApp is run by Meta and has its own privacy policy. Tell us if you would prefer to be contacted another way.
8. Confidentiality and introductions
We treat everything you tell us as confidential. Your profile is never published online or shared openly. We only present your details to a potential match when we think there is a genuine fit and, where you have agreed, with your approval of what is shared. Once someone has been introduced to you, we cannot control how they use the information they receive. We ask all clients to keep what they learn confidential and to use it only to get to know a potential match.
9. Marketing
We will only send you marketing emails or messages if you have agreed or you are an existing client, and every message will include an easy way to opt out. You can opt out at any time by contacting us. We will still send you messages about your membership and introductions, as these are part of the service.
10. Transfers outside the UK
Some of our providers, or clients living overseas, may mean your information is handled outside the UK. Where this happens we make sure appropriate safeguards are in place, such as UK-approved standard contractual clauses or a recognised adequacy arrangement. Sharing your profile with an overseas match only happens with your agreement.
11. Cookies
Cookies are small files that a website can put on your device. Our website does not use cookies to track you, and we do not use analytics, advertising or social media tracking tools. Your browser or our website host may use essential technical storage that is needed to make the site load and stay secure. This does not identify you personally. If we add analytics or other cookies in future, we will ask for your permission first and update this page.
12. How long we keep your information
We keep your information only for as long as we need it.
Active clients: for the duration of your membership
Former clients: [for up to 2 years after your membership ends] so we can handle queries or complaints, then it is deleted or anonymised
Enquiries that do not become clients: [for up to 12 months]
Financial records: 6 years, as required by tax law
Marketing preferences: until you opt out
You can ask us to delete your information sooner, and we will do so unless we are legally
required to keep it.
13. How we keep your information safe
We use appropriate technical and organisational measures, including password-protected and locked devices, two-factor authentication on our accounts, secure storage, limiting access to the people who need it, and keeping any paper records locked away. No system is completely secure. If we ever have a data breach that is likely to put you at risk, we will tell you and the Information Commissioner's Office as the law requires.
14. Your rights
You have the right to:
Be informed about how your data is used
Access a copy of the personal information we hold about you, free of charge
Correct information that is wrong or incomplete
Erasure, in certain circumstances
Restrict or object to how we use your information
Data portability, in certain circumstances
Withdraw consent at any time, where we rely on consent
To use any of these rights, contact us at [business email]. We will respond within one
month. We may need to confirm your identity first.
15. Complaints
We would like the chance to put things right first, so please contact us at info@ikdilco.com or 07565 379701. You also have the right to complain to the Information
Commissioner's Office (ICO) at ico.org.uk/concerns or on 0303 123 1113.
16. Using our website
This website is run by Ik Dil & Co Limited 17474984 . By using it you agree to the following.
Information only. The content on this website is general information about our matchmaking service. It is not professional advice.
No guarantees. We work hard to make thoughtful, suitable introductions, but we cannot promise that you will meet a partner or form a relationship. Testimonials reflect individual
experiences, are shared with permission, and results will vary.
Our content. The text, design, images and logo on this website belong to Ik Dil & Co or are used with permission. Please do not copy or reuse them without our written permission.
Other websites. We may link to other websites and are not responsible for their content or privacy practices.
Governing law. This page and these terms are governed by the laws of England and Wales.
17. Changes to this page
We may update this page from time to time. The latest version will always be on our website with the date at the top, and we will tell you directly if we make significant changes that affect you.
18. Contact us
Ik Dil & Co 73 Shepherds Lane, Dartford, Kent, DA12NS Email: info@ikdilco.com
WhatsApp / phone: 07565 379701 ICO registration number
